duit Account & Payment FAQ

We at duit require one valid identity document to verify your age, identity, and eligibility. Acceptable documents include a national ID card (KTP), passport, or driver's licence. When you submit your document, we check that:

• Your full name matches your duit account username and registered email
• Your date of birth confirms you meet the legal age requirement in your jurisdiction
• Your document is not expired and is clearly legible
• You are not listed on any regulatory watchlists

KYC verification typically completes within one business day. During holidays like Idul Fitri or Idul Adha, processing may take longer.

No. We at duit allow only one account per user. Our KYC system uses your identity document and email address to prevent duplicate accounts. If we detect multiple accounts under the same identity, we suspend all linked accounts and hold any funds pending investigation.

If you have forgotten your password or username, use the password-reset function on the login page. Do not create a new account. Contact our support team if you cannot recover your existing account.

If you cannot log in or suspect unauthorized access to your duit account, take these steps immediately:

1. Do not attempt multiple login attempts—this may trigger a security lock
2. Use the password-reset link on the login page to set a new password
3. Check your email for any unrecognized login notifications
4. Contact our support team via the Help menu in the duit app, or email us directly with your username and registered email
5. We will review your account activity and confirm any unauthorized transactions for investigation

Account-security issues are our priority. We respond to access-issue reports as soon as possible.

We at duit support deposits through multiple payment methods. Minimum and maximum amounts vary by method:

• E-wallets (DANA, e-wallet, mobile banking, local payment, online payment): typically our welcome offerinimum, with limits set by your e-wallet provider
• e-wallet: flexible amounts depending on your bank
• Bank transfer (mobile banking, local payment, online payment, e-wallet): our welcome offerinimum, with your bank's daily transfer limit applying

Your deposit is confirmed instantly for e-wallets and within standard settlement times (usually same-day) for bank transfers. You can view your deposit history in the Transaction section of your duit account.

We at duit do not charge fees on deposits or withdrawals. Any fees charged by your bank or e-wallet provider (such as mobile banking transfer fees or local payment Virtual Account maintenance) are set by those institutions, not by duit. We pass through your full deposit amount to your account and return your full withdrawal amount to your original payment source.

Withdrawal requests are processed through our standard review window before funds return to your registered payment method. If you are withdrawing to a different bank than your deposit source, your bank may apply conversion or transfer fees—contact your bank for details.

Before you begin on duit, read these key sections:

• Terms and conditions: covers account eligibility, payment policies, and dispute resolution
• Game rules for your chosen market: each game category (football betting, live-dealer tables, slots, esports) has specific rule pages. For example, football betting rules cover match outcomes, suspension rules for Liga 1 or Piala AFF matches, and settlement procedures
• Legal notice: explains service availability, jurisdiction restrictions, and your responsibility to comply with local law
• Withdrawal policy: outlines the review process and timelines for withdrawing your balance

You can access all rule pages from the duit app or website. We recommend reading the rules for your chosen game category before placing your first activity.

We at duit offer periodic promotional bonuses, including weekly cashback on selected games or markets. The terms of each offer are displayed in the Promotions section of your duit account. Typical cashback mechanics include:

• A percentage returned on losses in selected game categories during a specific period
• Minimum activity levels or deposit requirements to qualify
• Cashback credited directly to your account balance once the promotional period closes
• Terms apply—read the full promotion details before participating

Promotions are subject to change. Check the Promotions page regularly for current offers. All promotional terms are binding and disputes are resolved per our terms and conditions.

Our duit support team communicates in English and Indonesian. When you contact us via the Help menu in the duit app or through email, you can write in either language. We respond in the language you use, or you can specify your preferred language in your initial message.

For account-access issues, payment verification, or security concerns, contact support as soon as possible. Include your username or registered email address and a clear description of your issue. We aim to respond within one business day during normal hours.